NJPA Grievance Procedure

NJPA is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. NJPA will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Executive Director or his/her designee in consultation with the Committee on Continuing Education Affairs (CoCEA) Chairs and Subgroup Coordinators/Chairs.

While NJPA goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the NJPA Executive Board, CoCEA and/or NJPA Central Office staff which require intervention and/or action on the part of the Executive Director or his/her designee. This procedural description serves as a guideline for handling such grievances.

When a program participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

1. If the grievance concerns an instructor, the content presented by the instructor, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Executive Director or his/her designee will then pass on the comments to the CoCEA Chair and then the program instructor, assuring the confidentiality of the grieved individual.

2. If the grievance concerns a workshop offering, it’s content, level of presentation, or the facilities in which the workshop was offered, the Executive Director or his/her designee, including but not limited to the CoCEA Chair, will mediate. The grievance will be recorded and brought to the attention of the CoCEA. If the participant requests action at the program, the Executive Director or his/her designee will:

a. attempt to move the participant to another workshop or

b. provide a credit for a subsequent  workshop or

c. provide a partial or full refund of the workshop fee.

Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes and presentation to the CoCEA. The note need not be signed by the grieved individual.

3. Refund PolicyIn the event a participant wishes  to rescind his/her enrollment of an NJPA continuing education program, refunds may be requested up to 14 days before the event.  Requests for refunds will be acknowledged within one business day. Refunds will be provided in the manner in which the participant paid.  Money will be refunded less an administration fee. 

4. Contact Information - Grievances can be sent to the NJPA Council on Continuing Education Affairs (CoCEA) Chair - Marc Gironda, PsyD.  Dr.  Gironda can be reached at [email protected] or (973) 533-1195 or the NJPA Executive Director, Keira Boertzel-Smith at [email protected] or (973) 243-9800.